Refund policy

Return & Refund Policy

Carbon Tech Pro offers a 30-day satisfaction guarantee from the date of shipment, subject to the following conditions.

Inspection at Delivery

Customers must inspect shipments upon delivery. Any visible damage must be noted with the carrier before signing for the package. Failure to document damage at delivery may result in the carrier denying the claim.

Return Authorization

Carbon Tech Pro does not accept unauthorized returns. Customers must contact us to obtain a Return Merchandise Authorization (RMA) number before returning any product.

  • The RMA number must be clearly written on the outside of the return package near the shipping label.

  • Returns received without an RMA number will be refused.

Return Requirements

To qualify for a refund or credit, returned items must:

  • Be unused and uninstalled

  • Be returned in original packaging

  • Include all parts, manuals, and accessories

  • Be in pristine condition

  • Be received by Carbon Tech Pro within 30 days of delivery

Any item that has been installed, used, damaged, or modified will not be eligible for a refund or credit.

Return Shipping & Costs

Unless otherwise specified, customers are responsible for all return shipping and handling costs.

The return package must include a copy of the original invoice showing the date of sale.

Restocking Fee

All approved returns are subject to a 25% restocking fee, except when the return is due to an error by Carbon Tech Pro.

Inspection of Returned Items

All returned merchandise will be inspected upon arrival before any refund or credit is issued.

Freight Shipments

For large or oversized items shipped via a freight carrier (e.g., Maersk or others), customers must inspect the shipment at delivery and note any damage with the carrier before signing.

Signing for a shipment without noting damage confirms the package was received in acceptable condition.