Carbon Tech Pro offers a 30-day satisfaction guarantee from the date of shipment, subject to the following conditions.
Customers must inspect shipments upon delivery. Any visible damage must be noted with the carrier before signing for the package. Failure to document damage at delivery may result in the carrier denying the claim.
Carbon Tech Pro does not accept unauthorized returns. Customers must contact us to obtain a Return Merchandise Authorization (RMA) number before returning any product.
The RMA number must be clearly written on the outside of the return package near the shipping label.
Returns received without an RMA number will be refused.
To qualify for a refund or credit, returned items must:
Be unused and uninstalled
Be returned in original packaging
Include all parts, manuals, and accessories
Be in pristine condition
Be received by Carbon Tech Pro within 30 days of delivery
Any item that has been installed, used, damaged, or modified will not be eligible for a refund or credit.
Unless otherwise specified, customers are responsible for all return shipping and handling costs.
The return package must include a copy of the original invoice showing the date of sale.
All approved returns are subject to a 25% restocking fee, except when the return is due to an error by Carbon Tech Pro.
All returned merchandise will be inspected upon arrival before any refund or credit is issued.
For large or oversized items shipped via a freight carrier (e.g., Maersk or others), customers must inspect the shipment at delivery and note any damage with the carrier before signing.
Signing for a shipment without noting damage confirms the package was received in acceptable condition.